Terms and Conditions

BOOKING PRICE DETAILS

THE BEST VACATION HOMES RENTAL AGREEMENT

Guest/credit cardholder must review and agree with all rental rules of this agreement, initial each page and sign.

1. ACCIDENTAL DAMAGE PROTECTION – Should you notice any damage/irregularities upon your arrival or any cleaning issue, it is your responsibility to contact us within 24 hours and report those issues in writing via e- mail to: reserve@tbvhomes.com, you used to make the If any damage occurs during your stay, you must also report such damage before the check-out date. Linens & Towels, Vandalism, and Negligent Acts are NOT covered by the damage protection and they will be charged to the credit card on file.

2. CREDIT CARD PAYMENT - TBVH reserves the right to charge the credit card provided to cover any damages that are NOT covered by the accidental damage protection or NOT reported by the Guest until the check-out date. Such as but not limited to damage, vandalism, negligence, repairs, pool heating, breakages, excessive trash removal, stains & missing items that occur during your stay in the house.

3. CHECK-IN- Check-in time at the property is 4:00 PM. In the case of check-in time after business hours, refunds or discount will not be We offer two procedures and guests agree to follow check-in time as follows:

   1. ONLINE: To be granted all the access information to the property before the check-in date, the reservation must be fully paid within the minimum of 30 days of the check-in date, and all requirements must be uploaded to our system or sent by email (reserve@tbvhomes.com) or fax (+1-407-961.6701): signed agreement, copy of valid photo ID, copy front and back of the credit card used for the reservation, and a selfie holding the card and ID. Payment methods accepted are credit/debit card, transfer funds (Bank of America), personal/cashier check or money order. Guests who opt for this procedure are not required to come to our office location, as access information will be granted by email.

   2. IN PERSON: Our office hours are Monday-Friday from 9 AM to 5 PM. The visit must be previously scheduled so that we can assist you To receive all the property access information in person, guests must come to our office located at 13574 VILLAGE PARK DR SUITE 115, ORLANDO, FL 32837. Please note that our office is NOT in the Resort you are staying, it is in a different location. At the time of payment, guests must present the credit card used for the reservation and provide an identification document. Credit card holder must be present when payment is made in person. Payment’s methods accepted are credit/debit card, cash, or money order. Guests who opt for this procedure will only have access to the property after their visit to our office. For arrivals outside business hours, please contact our team to check options available.

4. CHECK-OUT - Check-out time is at 10:00 No refunds or discounts will be provided if checking out before 10:00 AM. Guest agrees that if he or she fails to vacate the property by 10:00 AM on the check-out day, a fee of the amount of half of the nightly rate will be due automatically and will be charged to the credit card on file. Any late check-out must be authorized in advance and is only available until 4:00 PM, after that a full night rate is due.

5. CANCELLATION - In the case of a “no-show” (guest fails do appear at the scheduled check in date) or if the guest’s request cancellation for the rental property is less than 30 days prior to the check-in date, 100% of the reservation amount will be charged on the credit card provided. Guests will only be entitled to a partial refund if their cancellation is made at least 30 days prior to the check-in There will be NO REFUND for the cancelation of any concierge services after payment has been made at any time. There will be NO REFUND of the down payment, regardless of when the cancellation was made.

6. BOOKING MODIFICATION – All modifications will be subject to Modifications requested less than 30 days prior to the check-in date will be considered a CANCELLATION and will be subjected to the CANCELLATION policy.

7. PRIVATE POOL & SPA - NO LIFEGUARD ON DUTY, SWIM AT YOUR OWN RISK. We are in no way responsible for injuries incurred by Guests while using the pool. Children are not allowed in the pool unsupervised; an adult must be always present. Guests must practice reasonable caution when using the pool. As regulated by the Florida Statute, all private pools are either equipped with a safety fence OR sound alarms on the pool glass doors & windows. Guests are responsible for keeping the door/windows locked, safety fence always closed, and alarms always ON. The outside screen doors of the enclosure area of the pool are kept padlocked for your safety & security - only the pool cleaning staff will access it once a week for their regular maintenance service visit – they will never access the inside of the house.

8. POOL HEATING - The service is available upon 24 hours advance request (not all units have it available) for an additional fee of USD$35.00 (Thirty-Five U.S. Dollars) plus tax per day with a minimum of 3 consecutive days. Equipment is NOT to be tampered with by Guests, unauthorized pool heating will be charged. Please note that we do not have control over pool heating not working for any reason and in such a case, contact us Pool heat is not guaranteed to sustain any constant temperature due to weather and other natural causes.

9. PET POLICY: NOT ALL units are pet friendly, some communities have restrictive policies. It is mandatory to inform our team if you are bringing a pet with For the pet friendly units, the additional cleaning fee, for the convenience of other guests and to help us provide the most sanitary accommodations available, are as follows: Units of 2-5 Bedrooms USD$250.00 (two hundred and fifty U.S Dollars) for 1 (one) pet plus tax per stay or USD $150.00 (one hundred and fifty U.S Dollars) per pet for 2 (two) pets or more. Units of 6-9 Bedrooms USD$300.00 (three hundred U.S Dollars) for 1 (one) pet plus tax per stay or USD $200.00 (two hundred U.S Dollars) per pet for 2 (two) pets or more. If you bring a pet without previous authorization, you will be charged a non-refundable penalty fee of USD$500.00 USD (Five Hundred U.S Dollars) plus tax per stay. Please note that any stain or damage caused by the pet will be charged extra. Pets are not allowed inside the pool at any time.

10. SMOKING - ALL properties are 100% smoke-free. Absolutely no smoking is allowed in the house or patio/pool Guest agrees that in the case of any signs of smoking in the house (odor, ash, cigarette butts etc.), there will be an additional non-refundable fee of $250.00 USD (Two Hundred and Fifty U.S Dollars) plus tax charged to the credit card on file.

11. TRASH/TRASH REMOVAL- You will be expected to empty full trash bins and dispose of garbage bags in appropriate compactor (varies per communities). There will be an additional USD$100.00 (One Hundred S. Dollars) fee plus tax charged to the credit card on file for an excessive amount of trash left in the house or overflowing bins. And Guest is responsible for any violation and/or additional fees charged by the community association for incorrect disposal of trash.

12. AIR CONDITIONING- Guest agrees not to set the temperature lower than 70ºF or above 78ºF degrees. We request that all windows and doors be closed to reduce humidity and to save All units have a central HVAC system, for that reason we ask you NOT to turn it OFF at any time, you can simply adjust the temperature to your liking. If found the system not working properly, guests MUST notify us as soon as possible to avoid possible damage to the system.

13. SECURITY-/ EMERGENCY. In the case of life-threatening situations, please call 911. Guests are aware that we have an emergency email to contact us after business hours: tbvhemergency@gmail.comor on this phone number +1 (407) 961 6700.For your safety, please make sure to keep all windows and doors closed and locked all the time. Landlord and TBVH are not responsible for damages, lost or stolen personal or property It is the guest's responsibility to properly secure the house when leaving the property. TBVH reserves the right to always have access to the property during guest stay. When needed, we always inform our guests of the name of the person who will contact them, such as: plumber, repair person, cleaning crew, etc. If any unauthorized person tries to communicate with you, please call us immediately. Do not give access to any unauthorized person to the house.

14. EXTRA GUESTS: Guest is aware of the limited number of guests allowed on the property during the rented period, as detailed NOT authorized additional guests will incur a penalty of 50% of the total night rate of the reservation plus tax charged to the credit card on file.

15. MANDATORY CLEANING: The cleaning fee charged on the reservation is related to the final cleaning after guest check-out. Guest is aware and agrees that cleaning fee or any other additional cleaning that has been paid does not include the excessive amount of trash that needs to be removed and damages or stains on the carpet or any other furniture that will need to be clean/removed or

16. LONG STAY BOOKINGS: Guest is aware that for stays over 30 nights there will be a previous scheduled mandatory monthly inspection of the unit, to guarantee it is being kept up to our If necessary, at this time guests will be notified if an additional cleaning fee is required, and guests will be responsible for the additional cost incurred.

17. INTERNET & CABLE: Complimentary Wi-Fi internet and cable service is available at all The service is not under the control of TBVH and if any service interruptions or slowdown may occur TBVH cannot be held responsible. However, TBVH team will ensure the service provider is aware and taking the proper actions regarding any eventual issues.

18. LOST & FOUND: TBVH will not be held responsible for any items left at the property or resort from the guest (s). As a courtesy, TBVH will notify guest by email about the item found in the property and hold it for up to 15 (fifteen) consecutive days for guest to pick up at our office location or have it delivered to guest address of choice, for a service fee of $20.00 plus the mailing costs and taxes. If items are left for 15 days or more unclaimed, Guest agrees that TBVH has the right to donate the item. If Guest requests a third party to pick up the item, Guest must send a writing authorization with the full name of the person who it will be picking up the item.

19. BARBECUE GRILL: A $35.00 (thirty-five S Dollars) fee plus tax is required for the usage of the grill available at the properties (propane tank not included). Please note, not all properties have a grill available onsite, for that reason, TBVH offers a grill rental option – according to availability (24h notice request necessary). Charcoal grills are NOT allowed on the property at any time - additional cleaning and disposal costs will be the Guests' responsibility. We are not responsible for any injury or accident resulting from the use of the grills.

20. UNNECESSARY SERVICE REQUEST: Before asking for a service visit, please make sure to check our Welcome Display & our Appliances Guide available at the property and online. If a service visit to the property is requested by the guest unnecessarily, the cost of such visit will be charged to the guest. For example: technician requested to fix a washer that is working properly, or an AC unit said to be not working, but it was only a wrong set up on the thermostat.

21. HOUSE LAYOUT: To avoid damage and injuries, guests are NOT allowed to change the furniture position, remove window screens, or add any furniture or large appliances to the unit without authorization. The noncompliance of this rule will incur a penalty equivalent to the cost of the service required for the repair or replacement of the item to its original position.

22. WILDLIFE & PESTS: The properties are in Florida, a State with lakes, ponds, and conservation areas, where you will find many different forms of Raccoons, lizards, toads, snakes, lovebugs, armadillos, deer and alligators are most common, and though they may be a nuisance during certain periods of the year, caution should be taken when hiking outdoors. Other pests such as ants, wasps, mosquitoes, spiders, bees, water bugs, also live nearby. Each property has a regular pest control service, but we cannot guarantee against Guests seeing any animals or pests during his stay and no refunds will be made for this. If you have an issue with pests or wildlife on the property, please contact us and we will do our best to remedy the situation.

23. ATTORNEY’S FEES & ARBITRATION AGREEMENT: If LANDLORD employs an attorney due to Guest’s violation of the terms and conditions of this agreement, GUEST shall be responsible for all costs and reasonable attorney’s fees as incurred by the LANDLORD whether suit is LANDLORD and GUEST waive the right to demand a jury trial concerning any litigation between LANDLORD and GUEST. Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association, and judgment upon the award by the Arbitrator(s) may be entered in any court having jurisdiction thereof.

TBVH and Guest agree that the rent of the property is a transient accommodation (short-term rental) in accordance with Chapter 509, Florida Statutes, and other applicable laws governing public lodging establishments.

I, GUEST/CREDIT CARD HOLDER, HEREBY CERTIFY THAT ALL INFORMATION GIVEN BY ME ARE TRUE AND COMPLETE TO THE BEST OF MY KNOWLEDGE, AND I FULLY UNDERSTAND AND AGREE TO FOLLOW WITH ALL TERMS AND CONDITIONS OF THIS AGREEMENT AND UNDERSTAND THAT NONCOMPLIANCE WITH ALL REQUESTS ABOVE WILL RESULT IN HAVING YOUR ACCESS DENIED TO PROPERTY.

GUEST/CREDIT CARD HOLDER SIGNATURE: ________________________________________ Date: ________________________

THE BEST VACATION HOMES – 13574 VILLAGE PARK DR SUITE 115, ORLANDO/ FL 32837 - PHONE: +1 407.961 6700 FAX: +1 407.961 6701RESERVE@TBVHOMES.COM